On this page we have questions that are commonly asked, hopefully your questions are here so you don’t have to waste any time.

Order Inquiries

How do I order?

All orders MUST be placed online on our website. Here is the steps to follow when ordering online:

Step 1: Browse item, select size and click “Add to Cart”

Step 2: Click Checkout on the upper right hand corner

Step 3: Please complete the billing and shipping details and select your payment option.

Step 4: Place order.

Step 5: Complete payment.

Step 6: Receive order confirmation email

Notes:
*PLEASE DO NOT PLACE YOUR ORDER TWICE. If you have concerns or if you have to correct your order, please contact us at support@zoey.ph for assistance.
*Please double check your shipping address before you confirm your order. This is where we will ship your package so it is important to have this information correct.
*Please complete payment within 24 hours after your order or it will be forfeited.
*If you have selected Bank Deposit/LBC Padala, please email us a proof of payment (receipt or deposit slip)at support@zoey.ph so we can change the status of your order to processing.

I have a question about my order, who do I contact?
You can send SMS to 0917 796 1641 (GLOBE) or via email at support@zoey.ph
Do you have a meet up option?
Whilst all orders must be placed online, we have an option for you to meetup ONLY for the ff reasons:
1. See the rings in person
2. Fit the rings and find out your US ring size

Please note that you cannot purchase the item during a meetup.

Once you’ve seen the ring in person and found out your ring size, you may then place your order on our website www.zoey.ph

This meetup option is only available at: SM MARIKINA
If you want to schedule the meetup please contact 0908-215-3220

Zoey Jewelry Philippines is only an ONLINE store. We do not have a store or a physical location where our rings are displayed.

Ring Inquiries

What kind of rings are you selling?
Zoey Jewelry Philippines only sells TITANIUM and TUNGSTEN rings. For more information about TITANIUM AND TUNGSTEN RINGS, click here.
Do you engrave?
Zoey Jewelry Philippines do not provide engraving services. You can go to your local jeweler to ask if they can engrave your rings. ENGRAVED RINGS are not covered by warranty.
Do you sell GOLD Rings?

Zoey Jewelry Philippines sells 2 types of rings: NON-PLATED or PLAIN Titanium/Tungsten Carbide Rings (silver in colour) and GOLD PLATED Titanium or Tungsten Carbide which can be in yellow gold or rose gold in colour.

The term “Gold” Rings can be sometimes confusing to people who doesn’t have much knowledge on jewelry. There are three types of GOLD jewelry: SOLID Gold, Gold FILLED and Gold PLATED. Zoey Jewelry Philippines sells rings that are GOLD PLATED, here is a short explanation to differentiate the three:

Solid Gold: Solid gold is a precious metal that comes out of the earth. It is of course too soft in this state to be used in jewelry so it is usually mixed with copper or silver to increase it’s strength. 14K gold will have more copper or silver mixed in 22K will have less. It is by far the most expensive. Solid GOLD rings ranges from P20,000 and above.

Gold Filled: Gold filled metal is made by bonding a layer of gold, usually 50-100 times thicker than plating, to a base metal, usually sterling silver or brass, using high heat and pressure. This results in a metal that is very durable and does not flake off or rub off. It is much less expensive than solid gold. GOLD Filled ranges from P12,000 to P20,000 per pair.

Gold Plated: Gold plated metal has a thin layer of gold deposited over a base metal. This plating is made by electrically charging the gold to the base metal and is done by placing the base metal into a solution that contains gold and electrically charging it for just an instant. This results in a thin layer of gold deposits to cover the Titanium or Tungsten metal inside. These rings are okay for everyday wear and tear. GOLD Plated Rings are usually the most affordable starting from P5,000 to 9,000 a pair. These rings can last just like Gold Filled rings as long as you take care of them and will give you the luxury of wearing a gold ring without overspending extra thousand of pesos for a piece.

Can I pawn my GOLD PLATED Rings?
No, Titanium and Tungsten rings are non-pawnable. Only Gold Filled and Solid Gold Rings are pawnable given that they are double or even triple the price of gold plated rings.

Can you customize?
Unfortunately we don’t. Zoey is a retailer not a jewelry handcrafter.

How do I know my ring size?
We use US ring sizes for all our rings. We recommend you to go to your local jewelry shop and have your size taken by the jeweler in US size.

We do not recommend using a ring chart as this might give you an inaccurate sizing. We recommend you to go to a jeweller to know your US ring size .


Payments and Delivery

How do I pay?

Credit Card Payments

You can use your Mastercard or VISA credit/debit cards issued both locally and internationally to purchase from Zoey.

Security is a key priority at Zoey. We ensure that every credit card transaction occurs within a secure environment. You can see the transaction is secure if you see a padlock at the bottom right of your web browser. Rest assured that with each purchase, your credit card or bank account information will be secured.

Is shipping free?
Yes, we offer FREE Shipping anywhere in the Philippines. No delivery fee is added.

How long until I receive my order?
Once we confirm the receipt of your payment, please expect your order to arrive in 4 to 6 business days. Please make sure your payment has gone through as this might delay the processing of your order.
How do you ship our rings?
We are partners with LBC, 2GO and CliqNSHip to ensure the safety of shipping your order.